We respect your right to privacy and are committed to providing clear and honest information to explain how we use the information you give us and we have provided this short overview of the policy to highlight the main points that you should know about.
Also, we will only use the information that we collect about you lawfully and in accordance with the General Data Protection Regulations (GDPR) (EU) 2016/679).
Log Files – as with many other Websites, our site makes use of log files. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyse trends, site administration, track user’s movement around the site and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.
The Help menu in most browsers will show you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
We collect information about you for the following reasons: to personalize your experience, to improve our website and to process your quote/order and to provide you with the best service possible. We will not email you unless you have given us your consent.
The type of information we collect about you when you require a quote, place an order or send an invoice includes: name, address, phone number, email address, property address and an IP Address. This allows us to process your quote/order enabling us to contact you should the need arise. We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You may check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with legislation and the law. We will not transfer or sell your information.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal, accounting or reporting requirements. In order to determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.
You can ask us in writing for a copy of all the personal information we hold about you and we are required to respond to your request within one calendar month and there’s no charge to have a printed copy of the information. You will need to give enough information to identify you (for example, your full name and address) and to provide ID (for example, your passport, full driving licence) before any information is released to you. Under GDPR you have the following rights concerning your personal data: Right of/to: access, erasure (right to be forgotten), restriction of processing, data portability, withdraw consent, object to direct marketing and rights in relation to automated decision making and profiling.
For more information on these rights please see ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights.
We will not pass your information to any third parties. If you have any queries about our Privacy Statement you should contact us by email at: firstname.lastname@example.org
If you wish to exercise any of your rights concerning your personal data, you should contact us at: email@example.com. If not satisfied with the response you receive you have the right to lodge a complaint with the supervisory authority which in the United Kingdom is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Tel: 0303 123 1113 Email: firstname.lastname@example.org